We are pleased to provide the answers to your Frequently Asked Questions. Please click on a question to learn the answer.
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Is it true that hard drives of digital copiers store an image of every document copied, scanned or emailed by the machine? What security do you offer? |
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Most machines do not automatically store data to the hard drive. (Konica Minolta and Canon copiers do not save to the hard drive by default.) It is an option that you can choose but you would need to manually select it.
If you have chosen to store your data, there are several ways to protect that data when you get rid of your copier such as re-formatting the hard drive, overwriting the data, or destroying the hard drive. |
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What options do you have for tracking usage, or ensuring that only authorized individuals are using our MFPs? |
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Applied Copier Concepts offers advanced security options including Biometric and HID authentication with many of our machines. With the biometric finger vein reader, by simply placing a finger on the device, the user is authenticated and given access to the machine at the permission level he or she has been granted.
Konica Minolta's proximity card device connects directly to the USB port of the workgroup multifunction printers and allows users to use their HID card to authenticate them before copying, faxing, scanning or releasing print information.
Many of our multifunction products have features that are designed to control access, audit device usage, protect documents that may be stored within memory and proivde for users to erase memory storage prior to machine disposal. |
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What happens if our copier cannot be repaired in our office? Do you provide a loaner, and if so, is there a charge? |
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| Yes, we do provide a loaner and there is no charge if you are under a service contract with Applied Copier Concepts. |
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What warranty do you offer? |
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| Warranties vary with the different manufacturers of our products. We have a maintenance contract available which will provide 100% all-inclusive coverage for your machine, for the life of the contract. We also have maintenance options that provide for service on an as-needed basis, with charges for parts and labor only. |
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With so many copiers and multifunction machines on the market today, how can I determine which one would best meet my company’s needs? |
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It is important to choose a copier company that is committed to their clients and not just seeking to make a sale. The professionals at Applied Copier Concepts can apply their training and knowledge from years of experience in the industry to provide a solution customized to your specific situation.
We will assist you in determining what you need your copier to do by looking at things such as your current volume and paper consumption, functions like sorting and stapling that you might want in a copier and whether you need a copier which supports color. We want you to have the best copier for your needs and our highly trained staff is qualified to assist you. We will provide the highest quality machine that falls within your price range and meets your needs.
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Copy machines are a big purchase for us. How can I verify your reliability and commitment to good service to your customers? |
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We are proud of our record as partners with the businesses we serve. We are happy to provide references from our new as well as long-time customers. We maintain a relationship with our clients for the long term, not just until the sale is completed. We would also be happy to have you check us out with the Better Business Bureau of North Carolina where we have an A+ rating and not a single complaint. |
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Having our machines out of commission means lost business to us. How dependable are you when it comes to service calls from your clients? |
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Applied Copier Concepts prides itself on our rapid response to requests for service. Our average response time is 3.2 hours. The whole process begins with talking to a live customer service representative that may be able to fix your problem over the phone. If there is no fix over the phone, a service call is placed immediately to our computerized dispatching system. A service professional is then notified instantaneously with the details of the service call and dispatched to your location. Communication is a vital part of this process and is carried out instantly between dispatch and the service professional via an automated dispatching system.
More convincing than what we say are the testimonials from our satisfied customers such as the one from the purchasing manager for Carolina Biological Supply who said, “Whenever maintenance issues have occurred, our service technician was on the spot to handle the situation promptly and with ‘can do‘ spirit…we would be hard pressed to find any company that has helped us save substantial costs and go the extra mile as Applied Copier Concepts has demonstrated through their high level of commitment to service."
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I don’t know if we really need to buy a new copy machine. Maybe leasing one would make more sense. |
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The professionals at Applied Copier Concepts want to partner with our clients for success. We will recommend leasing if that is the best option for you. After analyzing your current volume and monthly paper usage and learning what you need to have your copier to do such as sorting or stapling, etc., we can help you determine which option, leasing or buying, is best for you. |
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We just need to replace our fax machine. Why shouldn’t we just buy one from one of the local big box or electronics stores? |
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Personal service and commitment to clients is a good reason to buy from Applied Copier Concepts. Most people have had the experience of buying an item at what seemed like a great bargain only to discover that they did not have the support desired when a problem occurred. Our company was founded on the idea that no matter how large a company becomes, it should never separate itself from its original diligence to the client. We always keep our client’s position in mind and customize our financial programs, maintenance programs, equipment and options to suit your specific situation. |
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